We’re truly sorry your item didn’t arrive in perfect condition. While it’s definitely disappointing, we’re here to guide you through what to do next.
Because the carrier is legally responsible for damages that happen during transit, marko can’t issue a refund in this case. However, that doesn’t mean you’re left without options. Your best course of action is to contact the shipping carrier directly and file a damage claim to seek compensation.
File a damage claim
If you notice the package and its content is damaged upon arrival, it’s important to act quickly. The carrier is responsible for damages during the shipping process, so you need to contact them for a refund or compensation.
For items shipped with the Swiss Post, you can file a damage report directly here.
If your item was shipped with another carrier, head to their official website and search for terms like “damage report” or “damage claim”.
⏰ Most carriers require the claim to be submitted within 8 days of delivery - so don’t wait!
Helpful tips to boost your claim
Find your tracking number: You can locate it in your marko purchase overview, under the order details.
Take clear photos: Snap pictures of the external packaging, shipping label, and the damaged item. This evidence is crucial for the investigation.
Include a short written explanation: Briefly describe the nature of the damage and when you noticed it.
Keep all packaging: Some carriers may ask for inspection or require proof that the original box or wrapping was kept.
Can marko file the complaint on my behalf?
As much as we’d love to help you out with every step of the process, we’re a peer-to-peer platform and not directly involved in the shipping. Hence, we can’t file a report in your name.