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How can I contact a seller?

This article will guide you on how to chat to sellers.

DMs let you have a private conversation with the seller, before or after purchase. This is useful for negotiations, arranging delivery or pickup details.


How to send a DM:

  • From a listing: Click the ✉️ icon next to the seller to start a private chat linked to that item.

  • From an order: Go to My Purchases, open your order, then click on the ✉️ icon.

  • You can also access all your chats in your Inbox.

  • A chat is always linked to either one item or to an order. You can’t message another user without referring to an item.

  • Our DM feature doesn’t support sending files or photos yet, we’re working on it 🔜 . In the meantime, if you need more images, just ask the seller to add extra photos directly to their listing so you can view them there.

☝️ Things to keep in mind:

  • Keep your message respectful - messages are moderated.

  • Don’t share personal contact information to protect your privacy, and so we can protect your money.

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