We understand that when a buyer's package seems to have vanished, it can be a puzzling and frustrating situation. So you’ll find below some helpful tips on what to do.

Start by proactively monitoring the delivery status of your package. Keep a close eye on the tracking information and expected delivery timeframe. If you notice any delays or unexpected changes in the status, take prompt action.

As soon as you become aware of a missing package, don't hesitate to contact the buyer. And throughout the entire process, maintain open and transparent communication. Regularly update them on the progress of the investigation and any steps being taken to resolve the issue.

Get in touch with the shipping carrier involved in the delivery process. Initiate an investigation by providing them with all the necessary details and documentation. This might include the tracking number, buyer information, and any relevant shipping labels. The carrier surely has additional insights or can track down the missing package. For Swiss Post, you can directly file an enquiry right here.

Before filing a report with the shipping company, double-check with the buyer to ensure alignment. Coordinate and agree on who will initiate the report to avoid duplication of efforts.

While the investigation is underway, offer support and reassurance to the buyer. Discuss possible options, such as a replacement item or a refund, depending on the outcome of the investigation. Show empathy and work together to find a satisfactory resolution. Keeping the buyer informed of their options demonstrates your commitment to their satisfaction.

By following these tips and going the extra mile, you'll not only resolve the issue but also leave a lasting positive impression. You've got what it takes! And don’t forget that even if we can’t jump in legally, we’re always happy to support.