At marko, we're excited to introduce an additional shipping option that brings ease and simplicity to your selling and buying experiences - marko Easy Shipping. This method is designed to make shipping your sold items hassle-free and efficient.
Here's how it works: Easy Shipping operates on a fixed-cost model for buyers, with shipping fees added to the purchase price:
Standard Delivery: CHF 9.00
Express Delivery: CHF 10.50.
1. Listing and Purchase
As a seller, when you list your item on marko, you have the possibility to offer the option of Easy Shipping to your buyer. You can select what shipping options you make available directly when creating the listing.
To decide on the most suitable option:
Choose Easy Shipping: when preferring convenience and standardized costs.
Choose Custom Shipping: for lower shipping costs on small, low-value items where fixed rates may not be ideal.
2. Pre-Printed Label
After the buyer completes the purchase, we'll generate a prepaid shipping label containing both your and the buyer's addresses, along with a unique barcode.
If you're using standard Easy Shipping, you'll receive a marko-branded envelope containing your Easy Shipping kit (shipping label + marko tag) within 1 business day.
If you've enabled Green Easy Shipping, you won't receive a physical kit. Instead, you can immediately download the shipping label and print it yourself.
☝️ Good to know: Regardless of your Easy Shipping setting, you can always download the shipping label from your sale overview or from your sale confirmation email.
3. Package Preparation
Once you've packed your item, attach the shipping label securely to your package.
If you received a physical Easy Shipping kit, simply use the enclosed shipping label. You can either attach the included marko tag to your mailbox so Swiss Post can collect your parcel, or bring the package directly to any Swiss Post office or self-service machine.
If you're using Green Easy Shipping, print the shipping label you've downloaded from your sale overview or sale confirmation email. You can then:
bring the package to any Swiss Post office or self-service machine,
arrange a Pick at Home collection directly with Swiss Post, or
use a marko tag from a previous Easy Shipping kit if you still have one and would like Swiss Post to collect the parcel from your mailbox.
4. Shipment Confirmation and Tracking
Once Swiss Post scans your package, the shipment is automatically marked as shipped on marko. Both you and the buyer will receive a shipping confirmation, and the buyer will be able to track the delivery directly in the app.
Whether your package is collected from your mailbox, picked up through a Pick at Home appointment, or dropped off at a Swiss Post office, the tracking process works exactly the same.
5. Package Delivery and Completion
The Swiss Post will then deliver the package to the buyer. Upon successful delivery, we'll be notified, and the general return period will be initiated.
6. Payout Process
After the buyer has reviewed the item and the right of return has passed, the payout process to you can begin, completing the transaction cycle. Unlike Custom Shipping, where you're defining the price and handling the costs with the mail carrier, in case of Easy Shipping, marko is directly paying the shipping expenses to the Swiss Post. In other words, your payout will include the item price minus the seller fees, without any shipping expenses.
At marko, we're dedicated to enhancing your experience, making every step of the process smoother. Easy Shipping streamlines your shipping process, ensuring your items get to their new homes with minimal effort on your part. It's just one more way we're here to support you in your selling journey. Happy selling 📦 !
Is that safe?
Placing a label on your mailbox to notify the postman that there's a package to collect may also attract unwanted attention from potential thieves. While theft is rare, it's ultimately up to you as the seller to assess whether leaving a parcel in your mailbox or at your doorstep feels secure. If you prefer to be cautious, you can always bring the package directly to your local post office - this won’t affect the order processing or tracking in any way.
Isn't it more work for the Post?
We're working closely with the Post to make sure the experience is as smooth for marko sellers than for the Post workers. This is why we've also decided to limit the packages to a max weight of 2kgs to keep the additional effort as low as possible and sustainable.
🇱🇮 I live in Liechtenstein, does it work?
Yes, and no! Living in Liechtenstein, you'll still receive the shipping label, and can use it to ship your package. However, your national postal service won't come and collect the package at your home. So, stick the label on the package, and bring it directly to your local post office, for them to ship the package to the buyer.
Want to use different addresses?
When you buy or list an item, you start with one address for everything. But you can add more addresses for extra flexibility. Check out How can I manage different addresses for helpful details.