On marko, you don’t have to worry about fraud. As soon as your item gets purchased, the money from the buyer gets reserved. This ensures that you will always get paid for your sold item.

All marko payments and payouts are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected. Find more on how the payout works under Payout.

Also, no need to worry about buyers not paying for your secondhand. As soon as your item gets purchased, the money from the buyer gets reserved. Once the transaction is completed, we will issue the payout to your bank account. This ensures that you will always get paid for your secondhand.

Buyers have 2 days to inspect the item after they receive it and initiate a return if they don’t like it. However, it’s their responsibility to return the item to you before any refund is being issued. We understand that returns are never enjoyable for sellers, and we work hard to keep the number of returns to a minimum. Also, to make your life easier in case of returns, we’re working on a feature allowing you to re-list the item within one click. Find out more on how returns work with the Seller's Return Policy.

You can reach out to us 24/7 and expect a reply within 1 business day. Our team will see every issue through to its resolution. Write us directly via the chat or via [email protected].