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A buyer’s guide to resolving shipping and transit issues with minimal friction.

What if I encounter an issue with the item?

Not a problem! That’s why we allow returns.

From spotting the discrepancy to talking to the seller and requesting a return - here is our advice.

Spilling the tea on tracking info, contacting the carrier, and opening a case if needed.

Steps to address receiving a counterfeit item, including requesting a return, contacting the seller, initiating a legal claim, and tips.

Here’s a handy guide on what to do if you find yourself in this unfortunate situation.

Whether it's shipping damage, package gone missing, or an item that doesn't fit the description, discover our recommendations.

Find answers and get help from Intercom Support and Community Experts

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