We get it - you were looking forward to your package but then the item wasn’t as expected. Whatever the issue, we’ve got your back.
1. Report the problem
Just head to your purchase overview and tap “Item not as expected” (right under “Complete purchase”). That’s your first step to getting things sorted.
2. Choose the right issue
To help us understand your situation and guide you effectively, select the issue that best matches your problem. Here’s what you’ll see:
You don’t like the item
Sometimes it just doesn’t vibe. If the item matches the description but isn’t quite “you,” this is the right reason. Find out more.Item not as described
If what you received is wildly different from what was promised, this is your pick. We totally feel your frustration - and we use your feedback to prevent it from happening again. Find out more.Item is fake
marko doesn’t allow the sale of fakes. If you think your item is counterfeit, report and return it. We’ll investigate and continue enforcing our policies to keep the platform safe. Find out more.Package arrived damaged
Yikes - looks like your package had a rough trip 🎢. Choose this if your item is broken, crushed, or otherwise damaged on arrival. We’ll guide you through what to do. Find out more.
3. Take the right action
Based on the reason you choose, we’ll support you until your issue is fixed.
Whenever possible, we’ll solve the issue ourselves. But because marko acts solely as an intermediary, there are legal limits to how far we can intervene: In some cases, you need to take action yourself.
My package got lost during transit, what do I do?
If your package went missing and tracking hasn’t updated, we’ve got tips and next steps to help you track it down. Start here.