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How can I get in contact with a seller?
How can I get in contact with a seller?

This article will guide you on how to contact sellers.

Updated over a week ago

As an online buyer, knowing how to get in touch with sellers is essential to ensure a smooth shopping experience. Here are a couple of reasons why you could want to get in touch with your seller.

  • you’ve got a question about the product (➜ use the comment function)

  • you need to setup the pickup appointment

  • you need to address a shipping delay

  • you require assistance with a return

1. Make use of the comment feature

As long as you haven’t bought the item, you won’t have the contact details of the seller. That’s when comments come into play. You, as a potential buyer, can ask questions regarding the item directly on its listing. Those comments are public, and are visible to all other users. For each comment or reply, the seller will receive a notification alerting them that you left a message. And when they’re writing you back, you’ll also receive an email notification. We want to make sure you’re on top of things!

Keep in mind: for each listing, a user can post a maximum of 3 replies before another user reacts. This way, we avoid any spamming.

When leaving comments, be sure to always use a polite tone and to follow our community guidelines. And if you read a comment that doesn’t follow our code of conduct, hit that report button. Someone from our team will review and take necessary actions.

2. Contact via email

Right after you bought an item, you get a confirmation via email, sharing you a link to your purchase overview. Follow these steps to find the email address of the seller:

  1. Open the email

  2. Click on Go to item

  3. It should link you to the Purchase overview

  4. On the right side underneath Product summary, you’ll find the email address

Good to know: You can always get access to your purchase overview by logging in to your marko profile, clicking on your picture (upper right corner), and clicking on the corresponding item under My purchases.


3. Look for the answer on the Help Center

Before you reach out to a seller, take advantage of the Frequently Asked Questions space. Maybe the answer you’re looking for is available there. Perfect for getting the information you need upfront.

Here are our favorite ones:

And whenever you need extra help, marko is always here to support. Simply write us an email at [email protected].

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